WOW 4U Motivation for Your Week February 7, 2011
Inspirational Words of Wisdom
QUOTE of the WEEK:
"Do what you do so well that they will want to see it again and bring their friends."
Walt Disney
You may also enjoy our quote of the day
THOUGHT for Your WEEK
Just A Customer
By Catherine Pulsifer
Being self-employed, I realize the importance of a customer. Recently, I was in a situation where the customer service I received was appalling. First the person who was waiting on me made me feel like I was taking time from their day. They didn't seem to have any real concern for the situation I needed help with. While explaining my situation to them, their phone rang and they immediately picked up the phone without so much as an "excuse me". To make a long story short, my situation is still not resolved. I left the store vowing never to shop there again.
A couple of days later I saw the following on a poster and I thought whoever wrote this truly understood the importance of a customer:
A customer is the most important person in any businessA customer is not dependent upon us. We are dependent upon him.A customer is not an interruption of our work. He is the purpose of it.A customer does us a favour when he comes in. We aren't doing him a favour by waiting on him.A customer is an essential part of our business, not an outsider.A customer is not just money in the cash register. He is a human being with feelings and deserves to be treated with respect.A customer is a person who comes to us with his needs and his wants. It is our job to fill them.A customer deserves the most courteous attention we can give him.He is the lifeblood of this and every business.He pays our salary.Without the customer we would have to close up.Don't ever forget it.
What does this have to do with motivation or inspiration? A lot because how we deal with others is more a reflection of how we demonstrate our inner worth than the actual application of a business. A reflection of our inner self through great customer service means we give value to others because we value our own values; these values also mean that we care about service to others where the adage what we give we receive comes into full force.
Remember this: the more we demonstrate our much we care in the service to others also reflects how much we think about our own values and ethics. And, in direct application to a business, it doesn't matter what position you hold, without your customers you would have no job, no business. I would encourage you to print a copy of this and share it with others who deal directly with customers. Sometimes in business, we get hung up on inventory, business results, and other trivial matters. If we want to improve our business, we should first improve our customer service by simply asking ourselves if our service to others is what we would want if we traded places. You are who you are in every situation whether that be in a job or at home with your own family.
YOUR MONTHLY MOTIVATIONAL QUOTE CALENDAR
FEBRUARY 2011 Printable Monthly Calendar with Inspirational Quotes
(note: if last months calendar comes up, please refresh your screen)
QUOTES for Your WEEK
Consumers are statistics. Customers are people.
Stanley Marcus
Although your customers won't love you if you give bad service, your competitors will.
Kate Zabriskie
To my customer. I may not have the answer, but I'll find it. I may not have the time, but I'll make it.
Author Unknown
Unless you have 100% customer satisfaction…you must improve.
Horst Schulz
Our greatest asset is the customer! Treat each customer as if they are the only one!"
Laurice Leitao
There are no traffic jams along the extra mile."
Roger Staubach
A sale is not something you pursue, it is something that happens to you while you are immersed in serving your customer.
Author Unknown
Treat every customer as if they sign your paycheck…because they do.
Author Unknown
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Have a great week,
Catherine Pulsifer
Inspirational Words of Wisdom
© 2011 Catherine Pulsifer, Inspirational Words of Wisdom - this newsletter may not be used unless specific permission from the author is received.
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